HAPPY NOTE! May 14th, 2021- 🌎 We are pleased to announce we now package your orders with earth-friendly Hexafil honeycomb cushioning Kraft brown paper by IDL. This paper has cells shaped like honeycombs which expand for cushioning. We no longer use plastic bubble wrap. We try to use recyclable filled air bigs for fragile items when necessary.
About our new, earth-friendly Hexafil packaging:🌎Ocean-friendly
🌎Self-destroying in compost
SHIPPING TIMELINES: WE SHIP FAST! Within 1 business day when order(s) received by early afternoon EST or your order ships the next business day.
We try our very best to ship orders received by early afternoon on business days on the same day. This policy does not include Custom Orders which require special timelines.
Delivery and Pick Up: We are online only. We do not offer local pick-up or delivery at this time.
ABOUT FREE SHIPPING:
- Florida residents receive Free Shipping on purchases of $39 or more for packages shipping to an address with a Florida zip code.
- All other USA residents receive Free Shipping on purchases of $75+.
- Free shipping is automatically applied at check out when you have the minimum required order total in your shopping cart. No discount code is needed for the Free Shipping offers.
- Canada buyers pay calculated US Postal shipping rates.
ABOUT ORDER CONFIRMATIONS, SHIPPING NOTIFICATIONS, TRACKING NUMBERS and ORDER STATUS:
- You will receive an Order Confirmation via email. Please check your junk/spam/promotions folders if you do not see your confirmation in your inbox.
- A Shipping Notification will be emailed to you which will provide your Tracking Number. Please check your junk/spam/promotions folders if you do not see your ship notification in your inbox.
- You may also check the status of your order(s) and tracking through your Customer Account at My Victorian Heart if you opted in to create an account.
Processing Timelines:The time needed to prepare an order for shipping varies. We do aim to ship same day or next day. *Items usually ship within 1 to 2 business days unless otherwise stated. We may need a little extra time during the holiday season but we promise to let you know. Also, see individual item descriptions for any special shipping details. Volume orders and Custom orders require special timelines. These promised timelines will be established with customers when a custom order is placed.
Shipping Services, Fees and Destinations:
- We ship primarily via UPS. We occasionally use US Postal Service. Tracking is always provided.
- Packages are insured.
- Orders are always thoughtfully packaged with care in clean, new packaging.
- Shipping to Florida residents is FREE with purchase of $39 or more.
- Shipping is FREE to all other USA destinations for purchases of $75 or more.
- Orders under $75 pay $4.95 Flat Rate to your respective USA zip codes (except Florida, which is Free to Florida zip codes for purchases of $39+).
- Canada buyers pay US Postal Service calculated shipping rates. We are so sorry we cannot offer our Canada friends free shipping due to the international shipping rate increases.
- We do not charge handling fees and do not inflate shipping rates.
- We try to offer First Class Mail if items are under 1 lb. however many products once packaged exceed the 1 lb maximum allowable weight for First Class therefore they must ship via UPS or US Priority Mail.
DESTINATIONS WE SHIP TO:
My Victorian Heart currently ships to USA and CANADA. Contact us via the Contact Form if you have any questions about shipping.
Returns & exchanges
Please know you can contact us if you have any issues with your order. We are always glad to help you. We want you to have a happy experience at My Victorian Heart.
RETURNS, REFUNDS & EXCHANGES
We gladly accept returns, offer exchanges, store credit or refund if necessary.
- Please contact us within: 7 days of delivery
- Ship items back within: 30 days of delivery
- We do not accept cancellations. Returns are not accepted for buyers' remorse.
- Please do contact us if you have any problems with your order.
- We are not responsible for lost, damaged or misdirected packages under the care of the US Postal Service or other shipping services. We do provide tracking and your purchases are insured for this purpose. We will step in and help try to track, recover or place a trace on misdirected or lost packages. We never leave our beloved customers hanging.
Returns and Exchanges are handled on a case by case basis but we cannot accept returns for the following unless defective:
- Opened and/or used Iron Orchid Designs Moulds, Stamps, Transfers or Air Dry Clay. If an Iron Orchid Designs Product is defective we will provide an exchange of equal value, store credit or refund upon return of the defective item within 30 days of the date your order was delivered.
Because of the nature of these items, unless they arrive damaged or defective, We cannot accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.